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This document describes how to diagnose and troubleshoot your wireless network problems. The following sections provide detailed explanations of the troubleshooting process and corrective actions. Identify the network connection problem When troubleshooting a computer that cannot connect to a wireless Wi-Fi network or the Internet, do the following: HP Compaq nx9030 Notebook Intel PRO/WLAN check the status of the computer, the network, and the Internet connection, right-click the Network Connection icon in the notification area, and then click Network and Sharing Center.

A yellow exclamation symbol indicates there is a problem with the connection.

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A red X indicates there is no connection. This information changes as the network status changes. Click the yellow exclamation symbol for additional status information. In the following table, identify the connection problem and select the one that most closely describes your problem. Red X between the computer and the Internet. The home wireless network is not set up or the wireless router is off or frozen. Go to the Wireless network is not set up section Yellow exclamation between the computer and the network.

The computer was connected to the home wireless network in the past, HP Compaq nx9030 Notebook Intel PRO/WLAN suddenly it cannot connect to the home wireless network or has a limited access message. Go to the Cannot connect to an existing wireless network section. Red X between the network and the Internet HP Compaq nx9030 Notebook Intel PRO/WLAN computer has been connected to the home wireless network in the past, and it did have access to the Internet, but suddenly it cannot connect to the Internet even though it can connect to the wireless network.

Go to the Can connect to the wireless network but not to the Internet section. Slow connections, or dropped frames in live television. The computer is connected to your home wireless network and you have access to the Internet, but the connection is slow or dropped. Go to the Slow or dropped connections section.

Cannot share files with another computer on the network. The wireless network is working correctly but you cannot access files on another computer on the network.

Go to Wireless network is working but you cannot share files with another computer. Wireless network is not set up Reset the wireless router by turning it off, unplugging it from power, waiting 5 seconds, and then plugging the power back in.

If networking is not restored, check the cable and go through the setup process. You have not set up your home wireless network, or you tried setting it up but the computer has never been able to connect to that network.

In the Network and Sharing Center, click Set up a connection or network and follow the instructions. Cannot connect to an existing wireless network The computer has been connected to your home wireless network in the past, and had access to the Internet, but suddenly it cannot connect to the wireless network or has a limited access message.

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Perform each step and test the connection. If the problem is not fixed, continue to the next step. Check the wires Use the following steps to verify that your modem, adapter, and router and access points are turned on and connected correctly. Check your cable or DSL modem for disconnected cables or wires.

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Make sure the power cable is connected and the lights are on. Make sure that the wireless router is connected to the power adapter and modem.

Make sure the lights are on. Reseat all the cables, turn the power off, and then back on to power cycle both the modem and access point or router. It might take 30 to 60 seconds to re-establish a wireless connection.